1. Acceptance of Terms

By accessing and using ndozerehoflavouredwater.com ("the Website"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Website.

These terms comply with the laws of the Republic of Uganda, including but not limited to the Contracts Act, 2010, the Sale of Goods and Supply of Services Act, and the Consumer Protection Act.

2. Definitions

• "Company," "We," "Us," "Our": Refers to ndozereho flavoured water, a product of Winery Kingdom Africa Limited
• "You," "Your," "Customer": Refers to the individual accessing or using our Website
• "Products": Refers to Ndozereho natural flavoured water products
• "Services": Refers to our website, ordering system, and delivery services
• "Content": Refers to text, images, videos, and other materials on our Website

3. Eligibility

By using our Website, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding contract
• You are not prohibited from receiving our Services under Ugandan law
• All information you provide is true, accurate, and complete

4. Products and Pricing

4.1 Product Description

We strive to ensure that product descriptions are accurate. However, we do not warrant that product descriptions or other content on our Website are accurate, complete, reliable, current, or error-free.

4.2 Pricing

All prices are in Ugandan Shillings (UGX) and include Value Added Tax (VAT) where applicable. We reserve the right to change prices at any time without notice. However, price changes will not affect orders already confirmed.

4.3 Availability

All orders are subject to product availability. If a product is out of stock, we will notify you and either offer a substitute or cancel the order.

5. Ordering and Payment

5.1 Order Process

When you place an order, you are making an offer to purchase our Products. We reserve the right to accept or reject any order for any reason, including but not limited to:

• Product unavailability
• Errors in product or pricing information
• Suspected fraud or unauthorized activity
• Delivery area restrictions

5.2 Payment Methods

We accept the following payment methods:

• Cash on Delivery (within Kampala and surrounding areas)
• Mobile Money (MTN, Airtel)
• Bank Transfer

All payments are processed securely. We do not store your payment card details.

5.3 Order Confirmation

You will receive an order confirmation via email or SMS once your order is successfully placed. This confirmation represents our acceptance of your order and forms a binding contract.

6. Delivery

6.1 Delivery Areas

We currently deliver within Kampala and surrounding areas. Delivery to other locations may be arranged at an additional cost.

6.2 Delivery Times

Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our control, including but not limited to:

• Traffic conditions
• Weather conditions
• Public holidays
• Force majeure events

6.3 Delivery Charges

Delivery charges may apply depending on your location. These will be clearly displayed during checkout.

6.4 Receipt of Goods

Upon delivery, please inspect the Products immediately. If there are any issues with your order, you must notify us within 24 hours of delivery.

7. Returns and Refunds

7.1 Damaged or Defective Products

If you receive damaged or defective Products, please contact us within 24 hours of delivery. We will arrange for replacement or refund, subject to verification.

7.2 Incorrect Products

If you receive incorrect Products, please contact us within 24 hours. We will arrange for exchange or refund.

7.3 Refund Process

Refunds will be processed using the original payment method within 7-14 business days. Bank transfers may take additional time depending on your bank.

8. Intellectual Property

All Content on our Website, including text, graphics, logos, images, and software, is the property of Ndozereho Flavoured Water or its content suppliers and is protected by Ugandan and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works of any Content without our prior written permission.

9. User Conduct

You agree not to:

• Use our Website for any unlawful purpose
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our Website
• Submit reviews containing defamatory, obscene, or offensive content

10. Limitation of Liability

To the maximum extent permitted by Ugandan law, Ndozereho Flavoured Water shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages resulting from force majeure events
• Issues caused by improper storage or handling of Products after delivery

Our total liability to you for any claim shall not exceed the purchase price of the Products in question.

11. Indemnification

You agree to indemnify and hold harmless Ndozereho Flavoured Water, its directors, employees, and affiliates from any claims, damages, or expenses arising from:

• Your use of our Website
• Your violation of these Terms
• Your violation of any rights of a third party

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Uganda.

12.2 Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through amicable negotiations. If negotiations fail, disputes shall be submitted to the courts of Uganda.

12.3 Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under Ugandan law.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Website after changes constitutes acceptance of the modified Terms.

14. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, civil unrest, strikes, power failures, or internet outages.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable under Ugandan law, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms constitute the entire agreement between you and Ndozereho Flavoured Water regarding your use of our Website and supersede all prior agreements and understandings.